Member FAQs

If you have forgotten your username or password, you can have a reminder sent to your email address by going to the Member Login page, and clicking on the "Forgot username" or "Forgot password" links under the login fields.

If you are still experiencing problems, or have a new email address, please visit our Contact Us page to have an administrator assist you.

All passwords are encrypted and the website and the administration area of Member Jungle (the platform used to create the site) are all encrypted by SSL in data transit.

Your data is stored in a secured database which is physically separated from the web-server to further protect your data.

Member Jungle has hosted systems for over 15+ years for Australian government and non-government organisations.

Access to specific member data is controlled by the site administrators who can allow (and restrict) individual access and privileges for additional website or system editors.

The website uses Stripe as the online payment gateway. All details entered into the gateway are encrypted and cannot be accessed by anyone other than the card holder. 

Stripe is a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

If you need to update your email address in the system, you will need to login to your "My Account" area, where you can click the "Review and Edit my details" to update your email address and contact details.

All of your purchases are available within your membership account, and you can download a copy of the invoice at any time. 

• Login to your account
• Navigate to the 'Payments' tab
• Scroll to the 'Payment History' section
• Select the order number of the invoice you would like to download

You are welcome to make payment via credit card or bank transfer for membership transactions.
If you require an invoice prior to making payment, please select the 'direct debit' option upon checkout, and an invoice will be emailed to the address on file.

Do you need to change the primary contact for your school group membership, or update the secondary members? 

Complete this form and a member of our team will make this update for you within 48 business hours.

NOTE: If you are the primary contact and only need to remove a staff member (without any further changes), you can do so by:

• Logging in to your primary contact account
• Navigate to the 'Membership' tab
• Scroll to the 'Membership Group: School Staff Details' section
• Open the profile of the staff member you'd like to remove, and select delete

Congratulations on becoming a member! We look forward to welcoming your school to the HEIA community.

Now that your School Group Membership is active, we need to add the secondary staff to ensure that they receive their member benefits. Please complete this form and a member of our team will make this update for you within 48 business hours.

Once updated, you will be able to view the secondary staff members by:

• logging in to your primary contact account
• navigate to the 'Membership' tab
• Scroll to the 'Membership Group: School Staff Details' section

The added staff will also receive email confirmation of their membership, and details regarding access to their member account.

Yes, of course! School Group Membership allows for up to 6 staff to be allocated. Extra staff can be added at $50 per member. 

There are a couple of ways you can purchase the extra allocations:

1. Login to the app, select 'Online Store', and purchase 'Additional staff - School Group Membership'
2. When joining or renewing membership, within the membership checkout, purchase 'Additional staff - School Group Membership' under the 'Additional Products' section
    

 Lastly, don't forget to complete this form to update your staff list!