Join Now
The Home Economics Institute of Australia Inc. (HEIA) is the peak professional body for home economists in Australia. HEIA advocates for the interests of professionals working in education, industry, community health, consumer affairs, and family and hous

Terms and conditions

Welcome to the Home Economics Institute of Australia Inc. (HEIA)’s website. These Terms and conditions (‘Terms’) govern your use of our website and the purchase of goods and services through our online shop. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.
General information
HEIA’s website is operated by the Home Economics Institute of Australia, PO Box 3440. Rhodes NSW 2138, Australia: https://heia.com.au. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on the website. Please review these Terms regularly to stay informed of any changes.
Use of website
You agree to use the website for lawful purposes only and in accordance with these Terms. You must not use the website to:
  • transmit any harmful, unlawful, or objectionable content
  • attempt to gain unauthorised access to any portion of the website or related systems
  • engage in any activity that could harm the website or interfere with other users’ experience.
Purchasing goods and services
By placing an order on our website, you are making an offer to purchase the goods and/or services specified in your order, subject to these Terms.
  • Availability: All goods and services are subject to availability. We reserve the right to limit the quantity of any goods or services available for purchase.
  • Pricing: All prices listed are in Australian dollars (AUD) and may include applicable taxes, delivery fees, or other charges unless otherwise stated.
  • Payment: Payment for goods and services must be made at the time of purchase through the available payment methods on the website. You confirm that you are the authorised user of the payment method provided.
  • Order confirmation: Upon placing an order, you will receive an order confirmation email. This is not an acceptance of your order but a confirmation that we have received it. Your order will be processed, and we will inform you if there are any issues.
  • Shipping and delivery: Delivery times and shipping fees are provided during the checkout process. We are not responsible for any delays caused by third-party delivery services.
Returns, refunds, and consumer guarantees
  • Australian Consumer Law: Our returns and refunds policy complies with the Australian Consumer Law (ACL). You are entitled to a solution if your goods are faulty, not as described, or fail to meet consumer guarantees.
  • Returns: If you are not satisfied with your purchase and the goods are not faulty, please refer to our Returns policy for instructions on how to return items.
  • Refunds: Refunds will be processed according to our Refund policy and in compliance with the ACL.
Intellectual property
All content on this website, including text, graphics, logos, images, and software, is the property of the HEIA or its licensors and is protected by copyright laws. You may not reproduce, distribute, or modify any content from this website without prior written consent.
Privacy and data protection
Your use of the website is also governed by our Privacy policy, which explains how we collect, use, and protect your personal data. By using the website, you consent to the collection and use of your personal information as outlined in our Privacy policy.
Limitation of liability
To the fullest extent permitted by law, including under the Australian Consumer Law, HEIA is not liable for any indirect, incidental, special, or consequential damages arising out of your use of the website or the purchase of goods or services. Our liability is limited to the purchase price of the goods or services you purchased.
Indemnity
You agree to indemnify and hold HEIA harmless from any claims, losses, or damages arising from your use of the website, your violation of these Terms, or any infringement of third-party rights.
Governing law
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes related to these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
Contact us
If you have any questions or concerns about these Terms and conditions, please contact us at:
PO Box 3440. Rhodes NSW 2138.